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Investment Managers Face Rising Standards for Service Quality

  Author: Greenwich Associates
 April, 2015
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Asset managers’ emphasis on robust service, solutions and advisory capabilities is increasing standards for client service across the industry.

During the annual Canadian Institutional Investors Study, Greenwich Associates asks plan sponsors to rate the asset managers they employ on a series of key service-related
factors, and then uses the results to compile Greenwich Quality Index (GQI) scores for each manager.

Firms with Service GQI scores that top those of competitors by a statistically significant margin are named Greenwich Quality Leaders. “Investor expectations are increasing, making it more challenging for firms to distinguish themselves from competitors with truly outstanding service,” explains Greenwich Associates consultant Davis Walmsley.

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